QAD Service and Support Software Review
QAD Service and Support
QAD Service and Support product suite helps companies achieve exceptional customer service and support. QAD Service and Support helps companies resolve service calls, manage service queues and organize field resources. Combined with extensive project management support, companies can track materials and labor, compare actual cost to budget and generate proper invoicing.
QAD Service and Support Suite Key Features:
- QAD Service / Support Management (SSM): coordinates all interactions related to the support, installation, maintenance and repair of products to improve customer satisfaction levels, to grow revenue, and to better manage service costs
- QAD Mobile Field Service (MFS): extends QAD Service and Support Management to mobile field service employees so they can receive assignments, record activities, capture proof of service and order parts from their handheld devices or laptops
- QAD Field Service Scheduler (FSS): provides a graphical scheduling/dispatching tool for field service organizations to improve SLA compliance, better first time fix rates and reduce service costs by getting right people at the right place at the right time with right parts
- QAD Project Realization Management (PRM): provides sophisticated tools for creating detailed schedule plans with resource requirements